Taking applicationsTechnical Support·Posted 15h ago
IT Infrastructure Service Desk Agent (India)
EurofinsVerified company
India, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
India, United States
Open to people in the United States
EnglishFrenchSpanishMid level
About the role
IT service desk role based in Coimbatore, India, providing first-line support to Eurofins users across Europe and handling Microsoft 365, Windows, identity and ticketing issues. It requires 3+ years of service desk experience and strong English, French and Spanish, with shifts of 12pm–9pm or 3:30pm–12:30am.
What you'll do
- Provide 1st line IT support for end users across Europe
- Troubleshoot Microsoft 365, Windows, identity, printing, patching and application issues
- Register, classify and follow up on tickets
- Escalate complex issues to 2nd line support
- Contribute to documentation, knowledge base articles and service catalog improvements
- Identify and document workarounds and recurring issues
What you'll need
- Bachelor's degree or comparable education
- 3+ years of Service Desk or IT support experience
- Strong communication skills in English, French and Spanish
- Solid troubleshooting skills with Windows and Microsoft 365
- Strong customer service mindset
- Proactive, can-do attitude
- Willingness to work off business hours with on-call setup as needed
Skills
Microsoft 365Windows 10/11TroubleshootingIdentity & Access ManagementTicketing systemsCustomer serviceDocumentationEnglish, French and Spanish communication
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