Taking applicationsTechnical Support·Posted 8d ago
Billing Tech Support Specialist
Prompt HealthVerified company
Remote
Pay
$24–$28/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Not stated
EnglishMid level
About the role
An email-based technical support role for a healthcare software company, helping rehab therapy clients with RCM and medical billing questions. It requires medical billing experience and 3+ years in customer-facing tech support, with a listed pay range of $24–$28 and a bonus.
What you'll do
- Respond to RCM and billing software questions via email
- Triage tickets and escalate to appropriate teams
- Support engineering ticket creation, review, and prioritization
- Maintain deep knowledge of product offerings
- Promote customer satisfaction and loyalty
- Identify opportunities to improve product and service features
What you'll need
- 3+ years in customer-facing tech support or similar
- Medical billing background required
- Physical therapy billing strongly preferred
- Clinical or medical billing operations experience
- Analytical troubleshooting mindset
- Proficient in MS Excel
- Excellent written and verbal communication
- Self-directed and quick learner
Skills
Medical billingRCMTechnical troubleshootingEmail supportHelp desk platformsMS ExcelZendeskWritten communication
Benefits
Paid time offHealth insurancePerformance bonusRemote/hybrid401kEquity compensationDisability and life insurancePaid family and medical leave
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Applications close on 18 November.