Barranquilla | Bilingual Customer Service Specialist I CT
SutherlandVerified company
Barranquilla, Atlantico, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barranquilla, Atlantico, Colombia
About the role
Customer service role handling phone, chat, and email inquiries for a BPO company in Barranquilla, Colombia. It requires B2+ English, a high school diploma, and basic computer skills; no pay or remote-work details are listed.
What you'll do
- Provide customer support via phone, chat, or email
- Handle inbound and outbound communications
- Own customer issues through resolution or escalation
- Document interactions and update customer information
- Escalate complex or sensitive cases
- Maintain confidentiality of sensitive information
What you'll need
- B2+ English communication skills
- High school diploma or equivalent
- Ability to multitask across systems
- Customer-focused mindset
- Attention to detail
- Basic computer skills
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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