Taking applicationsTechnical Support·Posted 8d ago
Staff Technical Account Manager
1PasswordVerified company
United States
Pay
$69–$99.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishSenior level
About the role
A staff-level technical account manager role at 1Password, guiding US-based customers through onboarding, adoption, and renewal of SaaS security products. It requires deep identity/security and cloud/DevOps experience and is remote within the US with in-person onboarding in Toronto.
What you'll do
- Own complex post-sale technical relationships
- Lead technical implementations and security reviews
- Advise strategic accounts on identity and access
- Partner with Customer Success Managers
- Represent customer perspective internally
- Create scalable playbooks and knowledge-base content
- Mentor team members and support enablement
- Serve as escalation point for technical challenges
What you'll need
- 8+ years in customer-facing technical role
- Technical onboarding and implementation experience
- Strong communication and demonstration skills
- Experience with SSO, SAML, OIDC, SCIM
- Familiarity with SOC 2, ISO 27001, GDPR
- SaaS, cloud, scripting, DevOps, Docker, Kubernetes
- Ability to work autonomously in remote-first environment
- Mentor peers and collaborate cross-functionally
Skills
Technical account managementSaaS securityIdentity protocols (SSO, SAML, OIDC, SCIM)SOC 2, ISO 27001, GDPRCloud infrastructureScripting/DevOpsDocker and KubernetesCustomer onboarding and adoption
Benefits
Health insurancePaid time offRetirement matchingEquity grantParental leaveFree 1Password accountPaid volunteer daysRemote-first work environment
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Applications close on 18 November.