Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager
VirtuousVerified company
Remote, USA Phoenix, AZ
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, USA Phoenix, AZ
Open to people in the United States
EnglishMid level
About the role
Enterprise Customer Success Manager for a nonprofit-focused SaaS company, managing the largest strategic accounts through adoption, renewals, and upsells. The remote role is listed for the USA and requires nonprofit B2B SaaS experience plus a blend of customer success and sales acumen.
What you'll do
- Serve as primary point of contact for enterprise nonprofit customers
- Drive product adoption, retention, and expansion
- Anticipate and resolve customer issues before escalation
- Identify upsell and cross-sell opportunities
- Manage renewals and upsell cycles from outreach to contract close
- Advocate customer needs with sales, support, and product teams
- Provide product guidance and best practices
- Collaborate cross-functionally on customer-first approach
What you'll need
- Nonprofit B2B SaaS experience
- Customer-centric focus
- Relationship building
- Proactive problem-solving
- Technical proficiency
- Sales acumen
- Project management skills
- Experience with CRMs and email marketing tools
Skills
Customer relationship managementProactive issue resolutionStrategic account expansionRenewals managementUpsell and cross-sellProduct expertiseCRM proficiencyProject management
Benefits
Paid time offHealth insurance401(k) matchingParental leavePaid volunteer daysEmployee recognitionCompany outingsCareer growth
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Applications close on 18 November.