Barranquilla | Customer Service Specialist I WI
SutherlandVerified company
Barranquilla, Atlantico, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barranquilla, Atlantico, Colombia
About the role
Customer service role handling phone, chat, and email support for Sutherland in Barranquilla, Colombia. Requires B2+ English, a high school diploma, and the ability to multitask across systems while resolving customer issues.
What you'll do
- Support customers via phone, chat, or email
- Own customer issues through to resolution
- Escalate when needed
- Document interactions accurately
- Keep customer information updated
- Handle sensitive information with confidentiality
What you'll need
- B2+ English communication skills
- High school diploma or equivalent
- Ability to multitask and navigate multiple systems
- Customer-focused mindset
- Strong problem-solving abilities
- Attention to detail and accuracy in data handling
- Basic computer skills such as CRM tools, email, and spreadsheets
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.