El Salvador Tech Support EN
ConcentrixVerified company
El Salvador- San Salvador
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Salvador- San Salvador
About the role
A full-time technical support role based in San Salvador, El Salvador, handling basic hardware, software and networking customer issues. It involves troubleshooting, escalation and customer communication in English, with rotating shifts as needed.
What you'll do
- Answer technical questions from external users
- Troubleshoot basic hardware, software and networking issues
- Follow escalation paths and make follow-up outbound calls
- Meet contractual KPIs
- Greet customers courteously and professionally
- Clarify customer requirements and probe for understanding
- Document customer accounts accurately
- Participate in activities to improve customer satisfaction
What you'll need
- Associate's degree in a related technical discipline preferred
- Six years of related technical experience preferred
- Achieve and maintain applicable technical certifications
- Relevant hardware, software, networking or troubleshooting expertise
- Strong customer service orientation
- Effective written and verbal communication
- Ability to rotate shifts as needed
- Job requirements may vary by country
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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