Taking applicationsTechnical Support·Posted 14h ago
(English C1) Part‑time Technical Support Consultant (remotely)
SupportYourAppVerified company
Albania, North Macedonia, Serbia, Mexico +2 more
Pay
Not listed
Job type
Part-time · Remote
Hours
EU hours
Location
Albania, North Macedonia, Serbia, Mexico +2 more
EnglishMid level
About the role
Part-time remote technical support consultant for SupportYourApp, handling customer and technical inquiries via email, calls and chat. Requires C1 English and at least one year of technical customer support experience, with a fixed UTC schedule and compensation in USD.
What you'll do
- Provide technical support via email, calls and chats
- Handle D2C and B2B inquiries and password resets
- Troubleshoot home app and product issues
- Diagnose problems by asking the right questions
- Guide customers through solutions step-by-step
- Document customer interactions and troubleshooting steps
- Escalate complex or unresolved technical issues
- Manage multiple conversations while maintaining quality
What you'll need
- C1 English, spoken and written
- At least 1 year in technical customer support
- Tech-savvy mindset
- Strong troubleshooting and problem-solving skills
- Critical thinking and common sense
- Personal computer with at least 8GB RAM
- Stable internet: 50 Mbps download, 40 Mbps upload
Skills
Technical supportTroubleshootingCustomer supportEnglish communicationProblem-solvingTech-savvyDocumentationEscalation management
Benefits
Paid in USDRemote workFixed scheduleInternational environmentNo time-tracking requirementsCareer growthWork-life balance
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