Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager
SamsaraVerified company
Remote - Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico
EnglishSpanishSenior level
About the role
A remote technical account manager role at Samsara for candidates based in Mexico, acting as a technical advisor to customers and owning technical escalations. It requires 7+ years in technical customer-facing work and bilingual English/Spanish, with a focus on customer success, APIs, hardware/software troubleshooting, and AI-enabled account management.
What you'll do
- Drive customer impact and value realization
- Use AI to transform the customer experience
- Manage a portfolio of technical accounts
- Serve as primary technical point of contact and troubleshoot issues
- Own technical escalations and root cause analysis
- Lead customer meetings and technical account reviews
- Collaborate with Sales, Support, Product, and Engineering
- Contribute to knowledge base and onboard team members
What you'll need
- 7+ years in technical customer-facing roles
- Bachelor's degree in technical field or equivalent experience
- Strong technical literacy in hardware, software, and APIs
- Bilingual English and Spanish required
- Data-informed customer focus
- Strong written and verbal communication in English and Spanish
- Collaborative team player in fast-paced environment
Skills
Technical account managementAPI integrationsHardware and software troubleshootingConsultative problem solvingCustomer successAI toolsCross-functional collaborationSaaS/IoT support
Benefits
Flexible hoursProfessional development stipendHealth insuranceParental leavePerformance bonusEquityCareer growth
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Applications close on 18 November.