German speaking Customer Advisor

On-site customer advisor role in Cairo, Egypt, answering customer enquiries to client standards and learning the client's brand. The posting title says German-speaking while the body describes English customer support and requires C1 English; it offers fully paid training and career growth.

• Answer all enquiries to client standard within agreed time frames
• Use dedicated systems and follow company standards
• Learn the client's brand and specifics to serve customers
• Carry out assigned duties in a timely and professional manner
• Support department strategies and objectives
• Develop skills, knowledge and experience

• Advanced English level (C1)
• Excellent listening and written/oral communication skills
• Self-organized with planning and prioritization skills
• Dependable, reliable and able to work with minimum supervision
• Ability to interact positively with peers and supervisors
• Patience, empathy, and ability to manage stress
• Confidence when imparting information or dealing with troubled callers

Foundever is a global customer experience company with 170,000 associates supporting 750+ brands in 60+ languages. In Egypt it runs contact centers in Cairo with English and multilingual customer support teams. These roles are on-site.