Taking applicationsTechnical Support·Posted 15h ago
Technical Support Specialist (Remote)
VultrVerified company
Remote, United States
Pay
$25–$30/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, United States
Open to people in the United States
EnglishEntry level
About the role
A technical support role responding to customer tickets and platform alerts, troubleshooting Linux and networking issues, and escalating complex incidents. It is an entry-level, customer-facing position paying $25-$30 per hour, but applicants must reside in select US states.
What you'll do
- Respond to customer inquiries via tickets
- Triage platform alerts
- Troubleshoot using logs and system data
- Identify configuration vs platform issues
- Coordinate with engineering and network ops
- Escalate incidents by severity
- Communicate with remote data center staff
- Maintain knowledge base documentation
What you'll need
- Foundational server and IaaS knowledge
- Linux command-line experience
- Basic enterprise networking knowledge
- Strong customer service and communication skills
- Ability to manage multiple tickets
- Proficiency in English
- Ability to explain technical concepts clearly
- Must reside in select US states
Skills
Linux command lineServer and IaaS fundamentalsEnterprise networking basicsTroubleshootingTicketing systemsCustomer communicationDocumentationEscalation procedures
Benefits
Health insurancePaid time off401(k) matchingProfessional development reimbursementPaid sabbaticalEquipment providedInternet stipendPerformance bonus
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