Taking applicationsTechnical Support·Posted 14h ago
Service Desk Agent ‑ German, French Speaking, Remote, EU
D-ployVerified company
Prague, Czechia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Prague, Czechia
GermanFrenchEntry level
About the role
A remote service desk role at an IT and engineering solutions company, handling technical support and troubleshooting for hardware, software and mobile devices while documenting requests in an ITSM tool. It requires fluent German and French plus a recent criminal record extract, and the posting specifies the EU as the remote work location.
What you'll do
- Technical support and troubleshooting for hardware, software and mobile devices
- Document user requests in the ITSM tool
- Work according to defined processes and knowledge articles
- Manage the ticket backlog
- Contribute to continuous service improvement and training materials
- Collaborate closely with on-site IT technicians
What you'll need
- Fluent German and French
- Strong problem-solving and analytical skills
- Good communication skills
- Accuracy and multitasking ability
- Independent and efficient working style
- Willingness to follow guidelines and best practices
- Planning and organizational skills
- Criminal record extract not older than three months
Skills
Technical troubleshootingMS OfficeITSM documentationProblem-solvingCommunicationMultitaskingTicket backlog managementKnowledge script creation
Benefits
Flexible hoursCareer growthEmployee referral programCompany eventsBirthday, wedding and childbirth vouchersInternational work environmentCompetitive salaryAdditional benefits
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