Taking applicationsChat / Email·Posted 8d ago
Client Onboarding Specialist
MogliVerified company
Remote
Pay
$33.5–$38.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
Client Onboarding Specialist at Mogli guiding new clients through Salesforce and Mogli SMS implementation, training, and handoff to Client Success. Requires 2-4 years of customer-facing experience and strong Salesforce skills; pay is $70-80K plus bonus, but the role is limited to candidates in the United States.
What you'll do
- Drive full onboarding lifecycle from kickoff to go-live
- Implement standard Salesforce and Mogli configurations
- Troubleshoot technical issues and escalate to Technical Support
- Provide customized client training sessions
- Analyze implementation patterns and propose process improvements
- Manage client communication and resolve questions via Salesforce Cases
- Collaborate with Sales, Client Success, and Product teams
- Contribute to a self-serve product knowledge base
What you'll need
- 2-4 years managing customer accounts or directly interacting with customers
- Strong Salesforce experience required
- Strong analytical and problem-solving skills
- Strong project management and communication skills
- Excellent customer service for technical products/solutions
- Consultative mindset
- Strong risk assessment skills
- Ability to take independent initiative and juggle multiple priorities
Skills
SalesforceProject managementTechnical implementationClient trainingTroubleshootingRisk assessmentCustomer serviceCommunication
Benefits
Health insurancePaid time offPerformance bonus401k matchingWork from anywhere in the United States
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Applications close on 18 November.