Taking applicationsVoice Support·Posted 8d ago
Senior Customer Service Officer
MashreqVerified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Egypt
EnglishMid level
About the role
A full-time, on-site customer service role in Egypt handling banking customers by phone, chat, and email, including sales and feedback duties. It requires 1–3 years of experience and includes KPI targets plus backup team-leader responsibilities.
What you'll do
- Handle inbound and outbound customer calls
- Interact with customers by phone, chat, and email
- Resolve customer problems over live chat, email, or telephone
- Explain procedures and retail banking products
- Convert sales opportunities to meet financial targets
- Capture and report customer feedback
- Act as backup team leader when needed
- Meet KPIs such as adherence, CRD, AHT, quality score, post-call survey, and NPS
What you'll need
- University graduate
- 1–3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills
Skills
Customer serviceCommunicationActive listeningComputer literacyBanking/finance knowledgeProblem resolutionSales conversionRoot cause analysis
About Mashreq
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.
Banking1001-5000 employeesHQ: Dubai, UAE
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