Call Center Agent ‑ Telecommunication
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site telecommunication advisor role in Cairo providing product advice and customer support to telecom clients. It requires three years of telecom experience and fluency in English and Arabic.
What you'll do
- Act as key point of contact for telecom clients
- Provide expert advice and support on telecom products and services
- Research and analyze client needs and challenges
- Develop strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams on process improvements
- Keep up to date with industry trends
- Build and maintain strong client relationships
- Monitor and report on key performance indicators
What you'll need
- Bachelor's degree in Telecommunication, Business Administration, or related field
- Minimum 3 years of experience in the telecommunication industry
- Experience in a customer-facing role preferred
- Strong knowledge of telecommunication products and services
- Excellent communication and interpersonal skills
- Fluent in English and Arabic
- Proficient in Microsoft Office and CRM software
- Strong analytical and problem-solving skills
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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