Taking applicationsTechnical Support·Posted 8d ago
Product Support Engineer (AI Platform)
NetomiVerified company
Gurugram
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Gurugram
EnglishMid level
About the role
Product Support Engineer role at Netomi focused on technical support for an AI customer-experience platform. Requires 5-6 years of Zendesk and API support experience and includes a 24x7 rotational shift.
What you'll do
- Resolve ticket queue through Zendesk
- Lead troubleshooting through incident management
- Own production setups in client environments
- Create and maintain internal knowledge base
- Own and report SLA and key metrics
- Participate in 24x7 rotational shift
- Collaborate with product, CS, dev and QA teams
- Automate support tasks with scripts and code snippets
What you'll need
- 5-6 years in administrative roles and technical support
- Specialization in Zendesk and API integrations
- Proficiency in Java and HTML
- JavaScript code-level troubleshooting ability
- Troubleshoot Java and MySQL issues
- Familiarity with Postman, Datadog and Workato
- Expert troubleshooting of Salesforce, Zendesk or Genesys
- Availability for 24x7 rotational shift
Skills
ZendeskAPI integrationsJavaHTMLJavaScriptMySQLIncident managementSalesforce/Genesys
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Applications close on 18 November.