Technical Support Engineer

Technical support role at Plaid resolving customer integration issues through Zendesk tickets and internal tools, escalating to engineering or partnership teams when needed. It is based at the London office and requires 2+ years of customer-facing experience plus API, SQL, HTML/CSS, and coding skills.

• Respond to customer tickets via Zendesk
• Troubleshoot customer issues using internal tools and documentation
• Escalate issues to Engineering or Partnership teams
• Handle 10+ customer tickets per day
• Improve internal and external processes
• Assist GTM teams with customer escalations
• Collaborate with EPD teams on issue resolution
• Contribute to tooling, documentation, and process improvements

• 2+ years of experience in a customer-facing role
• 6+ months working with REST APIs, SQL, CSS, and HTML
• Experience with a coding language such as JavaScript or Python
• Knowledge of ticketing systems and tools such as Zendesk and Linear
• Knowledge of data visualization tools such as Databricks
• Strong written and verbal communication
• Self-starter mentality and ability to work independently
• Effective time management and ability to balance multiple priorities