Taking applicationsTechnical Support·Posted 1mo ago
IT Support ‑ Remote
Müller`s Solutions
Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
EnglishMid level
About the role
Remote IT support role troubleshooting hardware, software, and network issues for customers and employees via phone, email, and remote desktop tools. It is a full-time position listed for Egypt and requires 1-3 years of technical support or helpdesk experience.
What you'll do
- Provide technical support via phone, email, and remote desktop.
- Diagnose and troubleshoot hardware and software issues.
- Install and configure software, operating systems, and updates.
- Document support requests and technical solutions.
- Set up and configure remote workstations.
- Escalate complex issues to appropriate teams.
- Educate users on IT best practices and train on new tools.
- Stay current with technology and support tools.
What you'll need
- Bachelor's in IT, Computer Science, or equivalent experience.
- 1-3 years in technical support or helpdesk.
- Knowledge of Windows and macOS.
- Hardware troubleshooting for computers and peripherals.
- Strong problem-solving skills.
- Excellent verbal and written communication.
- Experience with remote support tools and ticketing systems.
- IT certifications (A+, CompTIA) a plus.
Skills
Technical supportHardware and software troubleshootingWindows and macOSSoftware installation and configurationRemote desktop toolsTicketing systemsNetworking conceptsCustomer service communication
Benefits
Competitive salary and benefits packageOpportunity to work with talented teamExciting projectsInnovative work environment
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