Taking applicationsTechnical Support·Posted 14h ago
Technical Support Associate
LRNVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishEntry level
About the role
Remote technical support role handling customer inquiries by phone, email, and chat for an LMS platform. The job is listed for the Philippines and asks for English communication skills, with 1+ years of customer service experience desired but not required.
What you'll do
- Provide Tier 2 support in English via email and chat using Zendesk
- Manage incoming and outgoing calls via the customer service line
- Research inquiries and confirm customer expectations
- Manage escalated issues
- Follow escalation procedures and assign cases appropriately
- Maintain product knowledge using the knowledge base and release notes
What you'll need
- Bachelor’s degree
- 1+ years in a customer service role highly desired but not required
- Excellent written and verbal communication skills
- Support experience with focus on excellent service
- Critical thinking skills
- Strong initiative and self-management
- Team player
Skills
ZendeskEmail and chat supportPhone supportLMS platform supportTechnical troubleshootingEscalation managementProduct knowledgeCustomer service
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