Customer Service Representative (Alexandria)

Customer Service Representative role handling phone, chat, or email customer interactions for Sutherland in Alexandria, Egypt. Requires B2+ English, a high school diploma, and the ability to multitask across systems; pay and shift details are not stated.

• Provide customer support via phone, chat, or email
• Handle inbound and outbound communications
• Take ownership of customer issues until resolution or escalation
• Document interactions and update customer information
• Escalate complex or sensitive cases
• Maintain confidentiality and handle sensitive information responsibly

• High school diploma or equivalent
• B2+ English communication skills
• Ability to multitask and navigate multiple systems
• Customer-focused mindset
• Strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills including CRM tools, email, and spreadsheets

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.