Taking applicationsChat / Email·Posted 8d ago
Support Navigator
Kudu Dynamics LLCVerified company
6314 Remote/Teleworker US
Pay
$15.5–$27.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
6314 Remote/Teleworker US
Open to people in the United States
EnglishEntry level
About the role
A remote Support Navigator role for the Military OneSource program, providing phone, chat, and email follow-up and coordinating non-medical counseling appointments. It requires U.S. citizenship, English fluency, call-center customer service skills, and a private home workspace with wired high-speed internet.
What you'll do
- Provide wrap-around follow-up support via phone, chat, and email
- Coordinate non-medical counseling appointments with network providers
- Liaise between internal departments, external resources, and network providers
- Respond to participant inquiries in a 24/7 call center environment
- Navigate resources and provide accurate information and administrative support
- Gather participant feedback and assess satisfaction
- Document participant interactions and case updates
- Assist with documentation and translation requests
What you'll need
- High school diploma or equivalent
- Strong customer service and call center knowledge
- Understanding of military lifestyle and culture
- U.S. citizenship and English fluency
- Background checks and credential verification
- Private, quiet home workspace
- Reliable wired high-speed internet
- Proficiency in Microsoft Office and electronic systems
Skills
Customer serviceCall center operationsElectronic documentationMicrosoft OfficeWeb-based researchMultitaskingOrganizational skillsAttention to detail
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Applications close on 18 November.