Bogotá | Customer Service Specialist ‑ Spanish Speaking TMOB I HE

Customer service role in Bogotá, Colombia for a Spanish-speaking telecommunications campaign. It involves phone support, cross-sales, basic technical support, and customer retention.

• Answer telephone calls and respond to customer inquiries
• Maintain quality, productivity, and SLA metrics
• Provide basic technical support information
• Provide information about products and services
• Support renewals, refunds, and similar requests
• Handle objections and support customer retention
• Transfer calls to the appropriate department

• Completed high school diploma
• Excellent verbal and written communication skills
• Ability to multitask and manage multiple systems
• Active listening skills and customer understanding
• Logical thinking for analysis and problem solving
• Basic handling of CRM, email, and internal systems

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.