Taking applicationsTechnical Support·Posted 14h ago
Technical Support Representative ‑ Italian Speaking
HPVerified company
Ariana, Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ariana, Tunisia
ItalianEnglishMid level
About the role
Technical support role resolving medium- and high-complexity hardware and software issues for commercial customers, requiring Italian and English. The posting lists Ariana, Tunisia, with a full-time schedule and no shift premium.
What you'll do
- Resolve medium- and high-complexity technical issues
- Provide complete answers about services and products
- Support customers proactively to prevent problems
- Collaborate with customers, developers, QA specialists and managers
- Maintain trust-based customer relationships
- Coordinate department activities
- Support and train the team
- Identify improvement opportunities
What you'll need
- High school diploma or GED equivalent, or equivalent experience
- Generally at least 2 years of related professional experience
- Excellent knowledge of Italian
- Good knowledge of English
- Preferably experience in remote support or telephone support
Skills
Italian languageEnglish languageTechnical supportComputer hardwareOperating systemsMicrosoft Windows 11Microsoft Office 365ITIL
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