Spanish Customer Service Agent

A full-time, on-site Spanish-language customer service role in 6th of October City, Egypt, handling inbound and outbound calls and resolving customer issues. It is open to fluent Spanish speakers, including graduates, undergraduates and gap-year applicants, with flexible hours that may include evenings and weekends.

• Handle high-volume inbound and outbound calls
• Support Spanish-speaking clients
• Respond to inquiries and resolve issues
• Educate customers on products and services
• Document customer interactions and maintain records
• Collaborate with team members and departments
• Meet individual and team performance targets
• Update knowledge of products, services, and policies

• Fluency in Spanish, written and verbal
• Excellent communication skills and phone etiquette
• Customer service or call center experience preferred
• Ability to work in a fast-paced, high-call-volume environment
• Strong problem-solving and decision-making skills
• Availability for flexible hours, including evenings and weekends
• Must commute to 6th of October City, Egypt
• Graduates, undergraduates, and gap-year applicants accepted

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.