English ‑ Customer Care Specialist (Tier 1)

Customer Care Specialist Tier 1 for TaskUs, supporting a major fashion brand through voice, chat, and email and resolving product, inventory, and payment questions. The role is full-time in Piraeus, Greece, with rotating shifts and a gross monthly salary of EUR 1050 across 14 salaries per year.

• Track and follow cases to ensure timely closure
• Maintain high customer satisfaction for a major brand
• Provide technical-based customer assistance via voice, chat, email and other channels
• Escalate unresolved cases to 2nd level support
• Resolve product and inventory-related questions
• Process customer and payment details
• Communicate effectively verbally and in writing
• Other duties as assigned

• Fluent English C1/C2 speaking and writing
• Minimum 1-2 years customer support or technical support experience, especially fashion
• Proven customer communication experience via chat, email and phone
• Great written and oral communication skills
• Ability to work independently and as a remote team player
• Adaptable and flexible with process and information changes
• Willing to participate in background screening
• Strong PC and internet software knowledge, including Microsoft Office

TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.