Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
EasygeneratorVerified company
Dubai
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Dubai
EnglishMid level
About the role
Customer Success Manager at an e-learning software scale-up, owning a portfolio of accounts to drive satisfaction, retention and expansion. The role centers on quarterly business reviews, risk mitigation and upsell, and asks for 2–3 years of customer success or key account management experience plus strong English.
What you'll do
- Own and manage a portfolio of accounts for satisfaction, retention and growth
- Act as a trusted advisor to key stakeholders
- Assess account health scores and take action to improve them
- Identify account risks early and lead mitigation plans
- Lead check-ins, Quarterly Business Reviews and strategic discussions
- Build success plans supporting retention and upsell
- Represent the voice of the customer to Product
What you'll need
- Bachelor's degree or higher
- 2–3 years in Customer Success or key account management
- Excellent written and spoken English
- Commercial mindset and negotiation ability
- Customer-oriented approach
Skills
Account managementRelationship buildingNegotiationCustomer retentionUpselling and expansionRisk mitigationQuarterly Business ReviewsWritten and spoken English
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Applications close on 18 November.