Technical Support Advisor – English Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
This is an on-site technical support role in Cairo for English speakers, handling customer issues by phone, email, and chat. It includes troubleshooting hardware, software, and networking problems, with performance-related pay and training opportunities.
What you'll do
- Provide technical support by phone, email, and chat
- Diagnose and troubleshoot technical customer issues
- Research solutions using knowledge base and escalation paths
- Document and escalate unresolved issues
- Maintain records of customer interactions
- Proactively address potential customer issues
- Meet contractual KPIs
- Collaborate with internal teams
What you'll need
- High school diploma preferred
- One year relevant experience preferred
- Tech sales experience preferred
- Understanding of client technical systems
- Strong problem-solving and learning ability
- Excellent communication and interpersonal skills
- Patience and professional tone
- Able to rotate shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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