Taking applicationsChat / Email·Posted 8d ago
Customer Service Specialist – French & English Account
ibexVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
FrenchEnglishMid level
About the role
A full-time, on-site customer service role in Cairo handling French and English customer contacts across chat, email, SMS and phone for a premium brand account. It emphasizes quality, empathy and de-escalation over scripted support, with performance targets and growth in a KPI-driven environment.
What you'll do
- Support customers via chat, email, SMS and phone in French and English
- Take ownership of inquiries from first contact to resolution
- De-escalate issues while staying calm and professional
- Maintain accurate customer records and interaction notes
- Navigate CRM, order management and digital platforms
- Collaborate with internal teams on escalations
- Meet quality, satisfaction and productivity targets
- Adapt tone to the customer's needs
What you'll need
- 1–3 years in customer service or high-touch service environments
- Fluent French and English, verbal and written
- Multi-channel support experience preferred
- Experience in a KPI-driven environment
- Strong problem-solving and decision-making
- Calm and professional under pressure
- Comfortable with CRM and digital service platforms
- Customer-focused mindset
Skills
French and English communicationMulti-channel support (chat, email, SMS, phone)Problem-solvingDe-escalationEmpathy and emotional intelligenceCRM and order management toolsAttention to detailTyping and written communication
Benefits
Career growthPremium customer experience environmentExposure to multiple channels and digital toolsPerformance-driven environmentProfessional development
About ibex
ibex is a global provider of customer engagement, digital marketing and CX technology solutions. Its Cairo operation hires agents for US healthcare insurance and French/English premium brand accounts.
BPO / Customer Experience10001+ employeesHQ: Washington, D.C., USA
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