Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager
HandshakeVerified company
San Francisco, CA New York, NY (United States)
Pay
$67.5–$84/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco, CA New York, NY (United States
Open to people in the United States
EnglishMid level
About the role
Handshake seeks an Enterprise Customer Success Manager to manage employer partners, align on hiring goals, and drive adoption across recruiting teams. The US-based full-time role requires 4–6 years in customer success, strategic consulting, or account management in B2B SaaS, AI, or tech, and pays $140K–$175K plus equity.
What you'll do
- Manage relationships with enterprise employer partners
- Align on customer business goals and hiring objectives
- Drive adoption across recruiting teams
- Provide consultation and training on early talent and Handshake workflows
- Translate business needs into Handshake solutions
- Leverage data to refine recruiting ROI strategies
- Collaborate with Sales, Support, Marketing, Product, and other cross-functional teams
What you'll need
- 4–6 years in Customer Success, Strategic Consulting, or Account Management
- Experience in high-growth B2B SaaS, AI, or tech
- Build relationships with senior stakeholders
- Provide expert consultation and training to customers
- Use data to inform decisions
- Work cross-functionally
Skills
Customer successStrategic consultingAccount managementB2B SaaSRelationship buildingData-driven decision-makingProject managementProduct training
Benefits
Equity401(k) matchHealth insurancePaid parental leaveFertility benefitsWellness stipendLearning stipendPaid time off
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Applications close on 18 November.