Taking applicationsChat / Email·Posted 8d ago
Client Success Manager
Absorb SoftwareVerified company
Remote CAN (Canada)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote CAN (Canada
EnglishMid level
About the role
A remote client success role at Absorb Software focused on managing B2B SaaS client relationships and helping clients build and measure learning programs in the LMS. It combines customer success work with hands-on Learning & Development expertise and is limited to candidates in Canada.
What you'll do
- Develop trusted relationships with a client portfolio
- Manage the client lifecycle from onboarding through renewal
- Help clients design and optimize learning programs
- Measure program effectiveness and tie outcomes to ROI
- Deliver training and enablement sessions
- Monitor client health and drive escalations
- Identify upsell and expansion opportunities
- Collaborate with Product, Support, and Professional Services
What you'll need
- 4–6 years in B2B SaaS
- Learning & Development practitioner background
- Tie learning initiatives to measurable outcomes
- Strong client-facing communication skills
- Translate technical concepts clearly
- Commercial and business acumen
- Time and project management skills
- Understanding of SaaS, APIs, and web technologies
Skills
Customer successLearning & Development program designB2B SaaSClient relationship managementProduct adoptionROI measurementConsultative problem-solvingSalesforce and Zendesk
Benefits
Fully remote workHealth insurancePaid time offEquipment providedPerformance bonusFlexible hoursCareer growthRetirement savings
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Applications close on 18 November.