Taking applicationsChat / Email·Posted 8d ago
Manager, Customer Success
insightsoftwareVerified company
India - Hyderabad - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
India
EnglishSenior level
About the role
Manager, Customer Success role leading a Customer Success team in India, focused on retention, renewals, at-risk accounts, and team performance. It is a Hyderabad hybrid full-time position with Eastern shift hours (5:00 PM–2:30 AM IST) and requires 10–13 years of experience, including managing a team of about 10.
What you'll do
- Manage Customer Success teams in India
- Drive retention, at-risk management, and renewals
- Coach and mentor Customer Success teams
- Develop strategic plans for Customer Success
- Monitor team performance and take corrective actions
- Identify process improvements and efficiency gains
- Advocate for customer needs and concerns
- Hire and develop team talent
What you'll need
- Bachelor's degree, preferably in business
- 10–13 years overall industry experience
- 7+ years in Customer Success, Account Management, and Renewals
- 5+ years in managerial roles
- Experience managing a Customer Success team of ~10 directly
- Strong analytical and problem-solving skills
- Experience with global clients
- Strong leadership and team management skills
Skills
Customer Success managementAccount managementRenewalsTeam leadershipCoaching and mentoringProcess improvementReporting and analyticsStakeholder communication
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Applications close on 18 November.