Bogotá | Customer Service Specialist I WI

Customer service role in Bogotá handling phone, chat, and email inquiries, resolving customer issues, and documenting interactions. It requires B2+ English, a high school diploma, and basic computer skills.

• Provide customer support via phone, chat, or email
• Handle inbound and outbound communications
• Take ownership of customer issues until resolution or escalation
• Document interactions and update customer information
• Identify and escalate complex or sensitive cases
• Maintain confidentiality and handle sensitive information responsibly

• B2+ English communication skills
• High school diploma or equivalent
• Ability to multitask and navigate multiple systems
• Customer-focused mindset
• Strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.