Italian Customer Service Representative
SutherlandVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Alexandria, Egypt
About the role
A full-time, on-site customer service role in Alexandria answering customer inquiries by phone and resolving issues in Italian and English. It is open to fresh graduates and requires willingness to work night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Resolve customer issues and maintain high satisfaction
What you'll need
- Fluency in English and Italian (B2)
- Strong customer service and support skills
- Problem-solving and active listening
- Attention to detail
- Flexibility with night and overnight shifts
- Customer-facing experience and CRM familiarity a plus
- Fresh graduates welcome
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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