Taking applicationsTechnical Support·Posted 6d ago
Technical Support Specialist (Night Shift)
Nextiva
Ukraine
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Ukraine
EnglishMid level
About the role
Technical support role resolving hardware, software, and networking issues for customers across multiple communication channels. Requires advanced English and remote work in Ukraine on shifts aligned with US business hours.
What you'll do
- Troubleshoot customer issues across hardware, software, and networking systems
- Communicate clearly and professionally with customers
- Document customer interactions, issues, and resolutions
- Manage multiple requests in a high-volume environment
- Own customer issues through resolution
- Meet daily and monthly performance metrics
- Learn Nextiva products, systems, and troubleshooting processes
- Use AI tools to support workflows and improve response quality
What you'll need
- 2+ years of customer service experience
- Technical support or help desk experience preferred
- Working knowledge of PC and Mac operating systems
- Working knowledge of Microsoft Office applications
- Hardware and/or networking knowledge preferred
- Advanced English fluency required
- Ability to work remotely in Ukraine
- Ability to work shifts aligned with US business hours
Skills
Technical troubleshootingHardware supportSoftware supportNetworking knowledgePC and Mac operating systemsMicrosoft OfficeCustomer serviceAI tools
Benefits
Career growthContinuous learningSupportive team cultureAI-powered tools
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