Taking applicationsTechnical Support·Posted 8d ago
Partner Support Engineer
Atomic InvestVerified company
United States
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishMid level
About the role
A remote partner support engineering role focused on resolving complex technical issues for B2B partners, including debugging APIs, webhooks, and integrations within SLAs. It stands out for its white-glove partner support focus at a financial infrastructure company and a preference for US-based candidates.
What you'll do
- Triage complex partner production issues
- Perform root-cause analysis
- Debug API traffic and integrations
- Deliver responses within SLAs
- Maintain runbooks and documentation
- Escalate platform defects with reproduction steps
- Collaborate with Engineering and Customer Support
- Support partner onboarding at scale
What you'll need
- 3–5 years solutions/technical support engineering
- Own inbound technical requests against SLA
- Debug API traffic and webhooks
- REST APIs, JSON, HTTP status codes
- API authentication, HMAC signing, idempotency
- Write SQL queries against PostgreSQL
- Python scripting
- Read backend source code, ideally Go
Skills
API debuggingWebhooksRESTful APIsSQL/PostgreSQLPython scriptingDatadog log searchReading Go codeGit/GitHub
Benefits
Remote-first
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Applications close on 18 November.