Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
Centric SoftwareVerified company
Belfast, UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Belfast, UK
EnglishMid level
About the role
A Customer Success Manager role for Centric Software's fashion and retail clients, focused on renewals, retention, and upselling PLM software. It requires 2+ years in customer success or account management and is based in the UK/Nordics region.
What you'll do
- Build and nurture customer relationships
- Own the renewal process and retention
- Identify upsell and cross-sell opportunities
- Act as customer advocate internally
- Monitor account health and usage
- Support onboarding and ongoing training
- Collaborate with sales and product teams
- Provide fashion and retail industry insights
What you'll need
- 2+ years in Customer Success, Account Management, or similar
- Proven renewals, upselling, and cross-selling focus
- Strong communication and relationship building
- Track record in retention and revenue growth
- Familiarity with SaaS products, preferably PLM
- Ability to explain complex technical solutions
- Strong problem-solving and customer-first mindset
- Passion for fashion and retail industries
Skills
Customer successAccount managementRenewalsUpselling and cross-sellingRelationship buildingSaaS/PLM softwareCommunicationFashion and retail expertise
Benefits
Competitive salary and benefitsRemote work environmentCareer growthCutting-edge PLM solutions
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Applications close on 18 November.