Taking applicationsTechnical Support·Posted 12d ago
Dedicated Linux Desktop & Devices Support Engineer, Singapore
Canonical
APAC
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
APAC
EnglishMid level
About the role
Canonical is hiring a home-based Linux support engineer in Singapore to provide technical support for Ubuntu desktop and server products. The role involves owning customer cases, troubleshooting Linux issues by phone, ticketing and remote sessions, and participating in a weekend working rotation.
What you'll do
- Investigate customer-reported issues and escalate when needed
- Resolve complex customer problems across Canonical products
- Own support cases and meet SLA commitments
- Engage customers by phone, ticketing system, and remote sessions
- Participate in a regular weekend working rotation
- Contribute and maintain knowledge base articles
- Understand Ubuntu development process to set fix timelines
- Prioritize customer issues effectively
What you'll need
- Professional written and spoken English
- Undergraduate degree in a technical subject or alternative path
- Linux troubleshooting experience
- Linux integration experience
- Ability to navigate stack traces and logs
- Understanding of OS and application bugs
- Programming fundamentals in any language
- Extensive customer support experience
Skills
Linux troubleshootingLinux integrationStack trace and log analysisOS and application bugsProgramming fundamentalsCustomer supportWritten and spoken EnglishTicket management
Benefits
Paid time offPerformance bonusLearning and development budgetAnnual compensation reviewRecognition rewardsRemote work environmentTwice-yearly team sprintsEmployee Assistance Programme
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.