Taking applicationsChat / Email·Posted 8d ago
Support Specialist, Contract
HandshakeVerified company
Remote (USA)
Pay
$25/hr
Job type
Contract · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
Six-month contract as a Support Specialist at Handshake, handling email and phone support for employers, students, and career services users. The role is technical enterprise support with high ticket volume and requires living in one of several listed U.S. states.
What you'll do
- Resolve customer questions, bugs, and feedback via email and phone
- Troubleshoot technical workflows and custom reports
- Meet response, resolution, queue, and quality targets
- Flex across support queues including Trust and Safety and Handshake AI
- Consult users on the Handshake platform
- Use demo environments, help center, and documentation
- Share trends with Support, Success, and Product teams
- Attend team meetings and complete admin tasks
What you'll need
- Located in one of the listed U.S. states
- Based in the U.S. and not a current student
- Available 40 hours per week Monday-Friday
- Technical aptitude
- Excellent verbal and written communication
- Resilience and comfort with ambiguity
- Results-oriented with ownership
- Empathy and critical thinking
Skills
Technical troubleshootingEmail and phone supportTicketing systemsCustom report buildingCustomer consultationWritten and verbal communicationAI tools for support workflowsZendesk
Benefits
6-month contract with possible extensionPossible conversion to permanent roleRemote within listed U.S. statesPaid in USD
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Applications close on 18 November.