Taking applicationsTechnical Support·Posted 14h ago
(English C1) Technical Support Consultant (4‑Month Cooperation, global)
SupportYourAppVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa
Open to people in the United States
EnglishEntry level
About the role
Technical Support Consultant providing email and chat support for technical products, troubleshooting issues and guiding customers to solutions. The role is fully remote with a flexible schedule, English C1 requirement, USD compensation, and a 4-month cooperation that may continue long-term.
What you'll do
- Provide technical support via email and chat
- Troubleshoot product issues and guide customers step-by-step
- Diagnose bulb, app, connectivity, setup, or configuration issues
- Ask diagnostic questions
- Follow troubleshooting procedures and use judgment
- Document customer interactions and troubleshooting steps
- Escalate complex or unresolved issues
- Manage multiple conversations accurately
What you'll need
- English C1 spoken and written
- At least 1 year technical customer support experience
- Tech-savvy mindset
- Strong troubleshooting and problem-solving skills
- Critical thinking and common sense
- Personal computer with at least 8GB RAM
- Stable internet at least 50 Mbps download and 40 Mbps upload
- Video support experience is a plus
Skills
Technical supportTroubleshootingEmail and chat supportProblem-solvingCritical thinkingCustomer communicationDocumentationEscalation
Benefits
Flexible hoursRemote workInclusive international environmentPaid in USDWork-life balanceCareer growthNo time tracking
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