Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
insightsoftwareVerified company
USA - Remote
Pay
$38–$47.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A remote Customer Success Manager role managing mid-market US accounts from onboarding and adoption through renewals and expansion. It requires 3–5 years in customer success or account management, plus Salesforce and customer success platform experience.
What you'll do
- Serve as primary point of contact and trusted advisor for mid-market customers
- Drive product adoption, engagement, and value realization
- Lead Quarterly Business Reviews and Success Reviews
- Own renewals end-to-end, including pricing and contract negotiations
- Partner with Sales, Legal, Finance, Product, and Support teams
- Identify expansion and upsell opportunities
- Forecast and track renewal pipeline, retention, NRR, and health scores
- Manage customer escalations and high-severity issues
What you'll need
- Bachelor’s degree in Business or related field
- 3–5 years in Customer Success, Account Management, or similar customer-facing role
- Experience owning renewals and managing complex customer portfolios
- Experience with Salesforce and customer success platforms such as Gainsight
- Ability to communicate and influence executive stakeholders
- Must be eligible to work in the country where the position is located
Skills
Customer successAccount managementRenewalsSalesforceGainsightExecutive communicationRelationship buildingData analysis
Benefits
Remote workPerformance bonus
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Applications close on 18 November.