Taking applicationsTechnical Support·Posted 8d ago
Technical Support Specialist ‑ Web & Configurable Solutions
BlackbaudVerified company
Remote - Costa Rica
Pay
$9/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Costa Rica
EnglishMid level
About the role
Technical support role resolving escalated issues for Blackbaud’s web-based and configurable products, including troubleshooting configuration, APIs, integrations, and data. It is remote but listed for Costa Rica, pays $19,000 USD annually, and includes mentoring and after-hours on-call rotation.
What you'll do
- Resolve complex and escalated customer issues
- Investigate web-based and configurable solution issues
- Use diagnostic tools to identify root causes
- Reproduce issues, test solutions, and document findings
- Collaborate with Engineering on root-cause analysis
- Own customer follow-up and timely incident resolution
- Author and maintain knowledgebase content
- Mentor Associate-level team members
What you'll need
- Technical troubleshooting experience in B2B SaaS or enterprise software
- Ability to manage complex issues independently
- Excellent written and verbal communication skills
- Experience with diagnostic tools
- Comfort troubleshooting web-based applications
- Practical HTML and CSS knowledge
- Conceptual understanding of JavaScript
- Experience creating customer-facing documentation
Skills
Technical troubleshootingHTML/CSS troubleshootingJavaScript conceptsAPIs and integrationsBrowser developer toolsAPI testing toolsLog analysisKnowledge-Centered Service documentation
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Applications close on 18 November.