Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer
BeyondTrustVerified company
Remote Canada
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Canada
EnglishMid level
About the role
A remote technical support role in Canada providing phone, email, and chat help for enterprise cybersecurity software customers. It requires 5+ years of support experience plus hands-on Windows, Active Directory, networking, Linux, and cloud troubleshooting skills.
What you'll do
- Manage customer communication and expectations
- Provide phone, email, and chat support
- Troubleshoot and debug customer problems
- Act as liaison to Engineering, Sales, and Field Engineer teams
- Transition product issues to Tier 3 Support and Engineering
- Escalate critical issues and roadblocks
- Participate in on-call rotation
What you'll need
- Bachelor’s degree or equivalent technical experience
- 5+ years enterprise software or IT-related support
- Strong customer service and teamwork
- Excellent verbal and written communication
- Windows Server OS experience
- Active Directory / LDAP and GPO administration
- Networking knowledge (DNS, packet captures, TLS)
- UNIX/Linux and cloud administration experience
Skills
Customer supportWindows Server OSActive Directory / LDAPGroup PolicyNetworkingLinux administrationAzure / Entra IDAWS IAM
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Applications close on 18 November.