Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer I
EasyPostVerified company
Remote
Pay
$25.5–$32.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishEntry level
About the role
Technical Support Engineer I supporting EasyPost's GlobalShip enterprise shipping solution, including client configurations, troubleshooting, software updates, and follow-up with customers. The role is US-based only and combines technical support work with SQL, Windows administration, and coding exposure.
What you'll do
- Support EasyPost's GlobalShip enterprise shipping solution
- Assist with client configurations and daily shipping tasks
- Troubleshoot technical issues
- Follow up with clients to ensure problems are solved
- Make minor software and database adjustments with guidance
- Test and deploy software updates
- Escalate urgent problems
- Build trust and rapport with customer contacts
What you'll need
- Authorized and based in the United States
- Bachelor's degree in computer science, information systems, information technology, coding certification, or 2+ years related experience
- Coding experience or ability to learn C#, Angular, VBScript, JavaScript, HTML
- Basic understanding of SQL database queries
- Basic Windows computer and server administration
- Strong organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple support issues at once
Skills
C#AngularVBScriptJavaScriptHTMLSQL database queriesWindows server administrationTechnical troubleshooting
Benefits
Health insurancePaid time offFlexible hoursMonthly work from home stipendEquityCareer growth
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Applications close on 18 November.