Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist – Photo Finishing Equipment
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
A full-time temporary technical support role providing phone and email break/fix support for photo finishing equipment at retail sites nationwide. The job focuses on remote troubleshooting, connectivity monitoring, and guiding customers through equipment setup and repairs, with preferred locations in several US states.
What you'll do
- Provide break/fix support by phone and email
- Answer inbound customer communications
- Troubleshoot mechanical and software issues remotely
- Monitor website connectivity and product stock issues
- Guide customers through software and operational procedures
- Assist with part numbers, ordering, and installing replaceable units
- Support device swaps and initial setup
- Escalate unresolved issues to appropriate departments
What you'll need
- Experience with remote troubleshooting tools
- Mechanical and software troubleshooting knowledge
- Excellent verbal and written communication
- Ability to multitask and prioritize proactive outreach
- Familiarity with photo finishing equipment preferred
- Detail-oriented and patient
- Ability to provide clear step-by-step guidance
Skills
Remote troubleshooting tools (NetOps, VNC, TeamViewer, FIDS)Mechanical troubleshootingSoftware troubleshootingCustomer communicationPhoto finishing equipmentConnectivity monitoringDevice installationEscalation
Benefits
Competitive salaryRemote workCollaborative work environmentTraining and development opportunities
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