Taking applicationsTechnical Support·Posted 14h ago
Helpdesk Technician ‑ English Speaking
InetumVerified company
Casablanca, Casablanca-Settat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Casablanca, Casablanca-Settat, Morocco
EnglishMid level
About the role
First-level helpdesk role providing technical support in English by phone, email and ticketing. It requires 1–3 years of IT support experience and is listed in Casablanca, Morocco, with no remote or pay details stated.
What you'll do
- Provide first-level technical support to English-speaking users
- Process requests by phone, email or ticketing tool
- Diagnose hardware, software and network incidents
- Resolve simple incidents using standard procedures
- Escalate complex incidents to N2/N3
- Follow up and close tickets within deadlines
- Update knowledge base and write procedures
- Train users on IT best practices
What you'll need
- 1–3 years minimum in IT support N1/Helpdesk
- Windows and Office 365
- Ticketing tools such as Jira, GLPI, ServiceNow
- Network basics (TCP/IP, VPN, Wi-Fi)
- Hardware knowledge (PCs, printers, peripherals)
- Fluent English required
- French appreciated
- Sense of service, patience, clear communication
Skills
WindowsOffice 365Ticketing tools (Jira, GLPI, ServiceNow)Network basics (TCP/IP, VPN, Wi-Fi)Hardware troubleshootingEnglish communicationCustomer serviceStress management
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