Operations Team Leader
RayaCXVerified company
On-site — Hurghada, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hurghada, Egypt
About the role
On-site full-time operations team leader role in Hurghada, Egypt, supervising account advisors in a call-center operation. The job focuses on coaching, QA standards, KPI targets, workforce coordination and handling escalated calls.
What you'll do
- Supervise account advisor performance
- Handle on-job training and coaching
- Monitor transactions for QA standards
- Ensure advisor KPIs are met
- Manage difficult calls as first-line escalation
- Coordinate with support functions
- Monitor call queue and performance metrics
- Conduct annual performance assessments
What you'll need
- English C1
- Willing to relocate
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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