Spanish/Portuguese/Dutch Customer Service Representative
SutherlandVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Cairo, Egypt
About the role
On-site customer service role in New Cairo handling Spanish-speaking customers for a new account launch. It is open to fresh graduates and requires flexibility for night and overnight shifts, with a market-leading salary claimed.
What you'll do
- Handle customer interactions with efficiency and empathy
- Deliver tailored solutions to customer needs
- Create a positive customer experience
- Use clear communication and professional phone etiquette
What you'll need
- Spanish fluency at B2/C1 level
- Strong customer service and support skills
- Problem-solving and active listening
- Attention to detail
- Flexibility to work night and overnight shifts
- Customer-facing experience is a plus
- CRM familiarity is a plus
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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