Taking applicationsChat / Email·Posted 8d ago
Customer Support Specialist
Centric SoftwareVerified company
Remote
Pay
$38.5–$53/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
Customer Support Specialist for Centric Software's AI-powered Retail Planning and Pricing SaaS platform. The role handles email, chat and phone support, troubleshooting and escalation, and is remote but limited to candidates in North America.
What you'll do
- Respond to customer enquiries by email, chat and phone
- Troubleshoot software issues and escalate complex cases
- Monitor escalated tickets and follow up
- Educate customers on product features and best practices
- Maintain knowledge base and help centre documentation
- Act as a customer advocate and share feedback
- Meet support performance measures
What you'll need
- 3-5+ years in customer support, service desk or help desk
- Degree in computer science, business, IT or related field, or equivalent experience
- SQL skills
- Excellent communication and problem-solving skills
- Knowledge of cloud solutions, data integration, business intelligence and supply chain concepts
- Familiarity with Zendesk, Jira or Salesforce
- Ability to collaborate in a fully remote team
- Strong English communication skills
Skills
Customer supportTroubleshootingSQLSaaS supportZendesk/Jira/SalesforceCloud solutionsData integrationBusiness intelligence
Benefits
Health insurancePaid time offPerformance bonus
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Applications close on 18 November.