Taking applicationsTechnical Support·Posted 14h ago
Service Desk Agent (German Speaking)
D-ployVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa
GermanEnglishEntry level
About the role
A remote service desk role providing technical support and troubleshooting for hardware, software and mobile devices, with documentation in an ITSM tool. It requires fluent German and English and offers flexible working conditions, at least five weeks of vacation and development opportunities.
What you'll do
- Provide technical and troubleshooting assistance
- Document end user issues in ITSM tool
- Manage ticket backlog
- Follow processes and knowledge documents
- Contribute to service improvement
- Create knowledge scripts and update training documents
- Collaborate with onsite IT technicians
What you'll need
- Fluent German and English
- Other languages an advantage
- Advanced MS Office knowledge a plus
- Strong problem solving and analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently
- Criminal record extract not older than three months
Skills
Technical troubleshootingHardware and software supportMobile device supportITSM ticketingTicket backlog managementMS OfficeProblem solvingKnowledge documentation
Benefits
Paid time offFlexible hoursCareer growthVouchersReferral programCompany-sponsored eventsInternational environmentCompetitive salary
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