Taking applicationsChat / Email·Posted 8d ago
Supplier Success Professional (B2B Customer Support) ‑ German/English
AvettaVerified company
Maidenhead, England, United Kingdom; UK - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Maidenhead, England, United Kingdom; UK
GermanEnglishMid level
About the role
This is a B2B customer support role for Avetta, handling supplier and contractor inquiries by phone, email, and chat in German and English. It requires full working rights in England, with remote work possible only for candidates residing within England and an 8-week training period.
What you'll do
- Provide professional support to Avetta customers
- Resolve customer issues with solutions or alternatives
- Interact with customers by phone, email, and chat
- Verify regulatory documents
- Record interactions in Service Cloud
- Perform outbound follow-up by phone and email
- Escalate customer complaints
- Educate customers about features and functionalities
What you'll need
- Full working rights in England without sponsorship
- Fluent in German and English
- Experience as a Customer Support Specialist or similar
- Excellent written and oral communication
- Ability to actively listen and think ahead
- Working PC knowledge, Windows preferred
- Problem analysis and problem-solving
- Attention to detail and accuracy
Skills
German and English fluencyCustomer supportWritten and verbal communicationActive listeningProblem-solvingAttention to detailPC knowledgeService Cloud/SFDC
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Applications close on 18 November.